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Frequently asked questions (FAQ)

  1. Choose your dates and tour on our website www.northernlightsriders.fi
  2. Make reservation, pay safe online. You will get confirmation about your booking.
  3. Get ready for the adventure.

Amount of max person / actitivity has been informed in activity product info. If you would like private tour, we would be happy to tell more.

You need to bring your basic winter clothes with you.
Northern Ligths Riders tours include warm clothes, warm shoes, overall, hat, balaclava, gloves.

Don’t worry, we know the arctic weather conditions and have all You need!

Cancellation policy has been informed in your booking confirmation. Please feel free to contact us.

Unfortunately, we can’t promise that, except when we do not go on excursion because of the bad weather forecasts to see auroras.

Case 1. You have paid the tour and we cancel the tour (because of weather forecast): We will transfer you to the next Northern Lights Excursion at no extra cost

Case 2. You have paid the tour and we go out for a trip: We don’t return the money even if the Northern Lights are not visible or they are poorly visible.

Looking for nature phenomena is risky, but we have to take a risk. But one more time: if we estimate that there is no chance to see Auroras, we will not leave. We want to see happy customers and joy with them. 96 % of Tripadvisor reviews are 5 on scale 1 to 5. If we wouldn’t do this from our bottom of the heart, the reviews wouldn’t be so high.

We need to pay salaries, pay driving costs etc. and prices of the tours should be much higher if we would give guarantee. But we will not leave, if it’s unlikely to see Auroras.

Simply: It’s all about our reputation! We can’t make business long time if our customers don’t see Auroras and are unhappy and give bad feedback.

Our strong will is offering the best Northern Lights safari in Ivalo, Inari and Saariselka area. Join us!

We have sent you all info in your booking confirmation. Please check the document. If you still have questions, we would be happy to help you.

VISA

MASTERCARD

American Express

SEPA DIRECT Payment from your bank account

Apple Pay

Alipay

Sofort

Bancontact

Giropay

If you like to pay with cash, please book your tour by using contact form or email info@northernlightsriders.fi.